Front Desk - Blue Sky Neurology

Summary:

This position is responsible for greeting patients and collecting demographic information, answering the practice phones, copayments and coinsurance and insurance information; responding to patient inquiries, medical record requests and other healthcare activities. This is for a very busy neurology clinic.

Location:


10099 RidgeGate Parkway, Suite 480
Lone Tree, CO 80124

Qualifications:

In order to perform this job successfully, individuals must be able to meet and perform each essential duty in a satisfactory manner. The requirements below are representative of the knowledge, skill, ability and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Degree/Certification required: High school diploma or GED required; undergraduate degree in related field is preferred

Years of experience in a particular field: Minimum of 1 experience in medical office (PREFER EXPERIENCE AS FRONT DESK IN PHYSICIAN PRACTICE)

Skills Preferred:

  • Strong attention to detail
  • Excellent verbal and written communication skills and the ability to communicate effectively with patients
  • The ability to multitask
  • Strong commitment to actively supporting an ethical open working environment
  • Working knowledge of Word and Excel

Essential Duties and Responsibilities:

Other duties may be assigned if determined in the best interest of the Practice.

  • Answer the practice phones, check voicemail, and respond to patients
  • Schedule patient appointments and appointment reminder calls
  • Verifying paper and e-chart docs are available for upcoming appointments
  • Check patients in/out, collect co-payments, coinsurance and past due amounts
  • Coordinate records/referrals with PCP/referring physician office for new patients
  • Respond to patient inquiries, as appropriate
  • Track referrals
  • Respond – medical record and attorney requests
  • Coordinate marketing activities at the direction of the Office Manager
  • Scan patient documents into eClinicalWorks
  • Assist in picking up and sending mail
  • Assist in training of front desk staff, as needed
  • Clerical – photocopies, assists in tracking of supply needs, scan patient documents into eClinicalWorks and other duties as assigned
  • Keep waiting and patient areas clean and tidy

Supervisory Responsibilities: 

None

Other- Compliance, HIPAA and Security:

  • Employees acknowledge that compliance with CarePoint’s HIPAA, Security and Compliance Plan policies and procedures as well as all other CarePoint policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation.
  • Access to and use of Protected Health Information – security clearance which allows employees to review, investigate, and respond to questions from payors.  
  • Security access permitted using the Practice entrances for this job category is during core hours of building management, 5 days a week.

Job Type: Full-time

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