Patient Portal Concierge (part time) - Blue Sky Neurology

Overview of Patient Portal:

A Patient Portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an internet connection. Using a secure username and password, patients can view information such as: recent doctor visits, care plan goals and instructions, medications and allergies and a summary of their visit. Patient Portals allow patients to exchange secure e-mail with their health care teams, request prescription refills, schedule non-urgent appointments, update contact information and view billing statements.

Summary:

The Patient Portal Concierge (part time) assists with implementation of Patient Portal Initiatives.
NOTICE: This is a part time position.

Location:


499 E. Hampden Ave., Suite 360
Englewood, CO 80113
(other locations may be assigned)

Qualifications:

  • High school diploma or GED equivalent required, college diploma preferred.
  • Required experience:
    • Customer Service Experience required; healthcare experience preferred: 1 year

Essential Duties and Responsibilities:

Other duties may be assigned if determined in the best interest of the Practice.

  • Assisting patients with the initial portal login process
  • Instructing patients on process for secure message exchange
  • Educating patients on portal features and functionalities
  • Assisting patients with Portal support questions/password rests and general navigation of the portal homepage
  • Participating in promotional activities such as: distribution of Portal marketing materials, restocking of marketing materials, tracking and distribution of patient gift cards

Other- Compliance, HIPAA and Security

  • Employees acknowledge that compliance with CarePoint’s HIPAA, Security and Compliance Plan policies and procedures as well as all other CarePoint policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation.
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